Texas HVAC License TACLA36546E
AC American Air
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Terms & Conditions

The terms that govern your use of our website and the services we provide.

Last updated: July 27, 2026

The short version

  • By using our site or hiring us, you agree to these terms.
  • We give upfront pricing; payment is due when the work is done unless we agree otherwise.
  • Our website is provided "as is" for general information. It isn't professional advice.
  • Texas law governs, and most disputes are resolved by individual binding arbitration (no class actions). You can opt out of arbitration within 30 days.
  • Questions? Call us. The owner answers the phone.

These Terms & Conditions ("Terms") are a binding agreement between you and AC American Air (AC American Air Heating and Air Conditioning), a Texas HVAC contractor (License TACLA36546E), located at 15614 Knollhollow, San Antonio, TX 78247. By accessing our website or requesting, scheduling, or receiving services, you agree to these Terms. If you do not agree, do not use our website or services.

1. Services & Service Area

We provide residential heating, ventilation, and air conditioning (HVAC) services , including repair, installation, replacement, maintenance, and indoor air quality solutions. In San Antonio, TX and surrounding service areas. All services are subject to availability and site conditions. We reserve the right to decline or discontinue service in our reasonable discretion.

2. Estimates, Pricing & Payment

  • We provide upfront pricing before work begins. Our diagnostic fee is $85 [CONFIRM: current diagnostic fee and whether it is waived with repair].
  • Estimates are based on information available at assessment and may be revised if concealed or additional conditions are discovered; we will obtain your approval before performing out-of-scope work.
  • Payment is due upon completion unless otherwise agreed in writing.
  • We accept major credit cards, checks, and approved third-party financing.
  • Past-due balances may accrue interest and reasonable collection costs as permitted by law.

3. Scheduling, Cancellation & Access

  • Appointments are scheduled by availability; we work to arrive within the scheduled window.
  • Please give at least 24 hours' notice to cancel or reschedule when possible.
  • Missed appointments without notice may incur a service-call fee.
  • Emergency and after-hours service may be subject to additional rates.
  • You agree to provide safe, reasonable access to the equipment and work area, and to disclose known hazards.

4. Warranties & Guarantees

We stand behind our workmanship. Labor warranties and any satisfaction or comfort guarantees apply per the written terms provided for your specific job [CONFIRM: labor-warranty terms (e.g., CoolCare) and any satisfaction/comfort guarantee wording]. Installed equipment carries the manufacturer's warranty, which is the manufacturer's responsibility and subject to its terms, registration, and maintenance requirements.

Warranties do not cover damage from misuse, neglect, lack of maintenance, power issues, pests, acts of nature, or modifications or repairs by others. EXCEPT AS EXPRESSLY STATED, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

5. Financing

Financing, when offered, is provided by independent third-party lenders [CONFIRM lenders/terms]. Approval, rates, and terms are determined solely by the lender and governed by your agreement with them. We are not a lender and do not guarantee approval or any specific terms.

6. Communications Consent (Calls & Texts)

By providing your phone number, you agree we may contact you about your service. If you opt in to text messaging, you consent to receive transactional and, where elected, marketing texts consistent with the TCPA and A2P 10DLC rules. Consent to marketing texts is not a condition of purchase. Message/data rates may apply; reply STOP to opt out. See our Privacy Policy.

7. Website Use & Intellectual Property

Website content is for general information only and does not constitute professional, engineering, or legal advice. You agree not to misuse the site, attempt unauthorized access, or scrape or copy content except as permitted.

  • We are not responsible for third-party websites linked from our site.
  • All content, logos, images, and trademarks are the property of AC American Air or their respective owners (such as Carrier) and may not be used without permission.

8. Disclaimer ("As Is")

Our website and its content are provided "AS IS" and "AS AVAILABLE," without warranties of any kind. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components, or that any information is complete or current.

9. Limitation of Liability

To the maximum extent permitted by law, AC American Air and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising from your use of our website or services. Our total aggregate liability for any claim will not exceed the amount you paid for the specific service giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless AC American Air from claims, damages, losses, and reasonable attorneys' fees arising from your breach of these Terms, your misuse of the website, or your violation of law or the rights of a third party.

11. Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to Section 12, the exclusive venue for any dispute is the state or federal courts located in Bexar County, Texas, and you consent to their jurisdiction.

12. Dispute Resolution. Arbitration & Class-Action Waiver

Please read carefully. Except for small-claims matters and requests for injunctive relief, any dispute arising out of or relating to these Terms or our services will be resolved by binding individual arbitration administered by a recognized arbitration provider under its consumer rules, seated in Bexar County, Texas, under the Federal Arbitration Act.

Class-action waiver. Disputes will be arbitrated only on an individual basis; you and we waive any right to participate in a class, collective, or representative action.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to the email or address below within 30 days of first accepting these Terms. Opting out does not affect the other provisions of these Terms.

13. Force Majeure

We are not liable for delays or failures to perform caused by events beyond our reasonable control, including severe weather, supply shortages, utility outages, labor disruptions, or governmental actions.

14. Severability & Entire Agreement

If any provision is found unenforceable, the remaining provisions remain in effect. These Terms, together with any written service agreement and our Privacy Policy (including Your Privacy Choices: Do Not Sell or Share My Personal Information, also reachable via the footer link on every page), are the entire agreement between you and us regarding their subject matter.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

Questions about these Terms or to send an arbitration opt-out notice:

AC American Air Heating and Air Conditioning
15614 Knollhollow, San Antonio, TX 78247
Email: Email us
Phone: (210) 535-1515